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CUSTOMER SERVICE

Welcome to Flutter Fitness! We are here to provide you with the best customer service experience. Our team is dedicated to assisting you with any inquiries or assistance you may need. Feel free to reach out to us for any support.

Do you have any questions or need assistance? We're always ready to help! You can contact our customer service team by email at flutterfitnessllc.com

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At Flutter Fitness, we want you to be completely satisfied with your purchase. If you're not satisfied for any reason, we offer easy returns. Our goal is to make the return process simple and convenient for you.

  • Return policy
    We only accept returns for store credit or exchange. Please note that customers are responsible for all return shipping fees. To be eligible for a return for store credit or exchange, all items must be: Unused and in the same condition as received Free of stains, odors, or signs of wear In their original packaging with tags attached All returned items are thoroughly inspected. If any item is found to be used, worn, or damaged upon return, your store credit will be void, and you will be responsible for the return shipping costs. Once your return is approved, the package must be shipped within 1 week. Please email us your tracking number to confirm the return. If we do not receive the tracking information within that time frame, your return will be canceled.
  • To keep your items looking their best, we recommend the following:
    -Machine wash cold -NO bleach or fabric softener -Hang dry for best care -Cool iron if needed
  • Shipping Information
    Your package will be shipped through USPS, UPS, or FEDEX. Once your order ships, you’ll receive a confirmation email with tracking information and carrier details.
  • What is your shipping processing time?
    Most orders placed Monday through Thursday will be processed and shipped within 1–2 business days. Orders placed Friday through Sunday will be processed and shipped the following business day.
  • Can I cancel my order?
    Orders cannot be canceled once they are placed. Our team works extremely quickly to pick and pack your order, which means that once it's submitted, it's already being processed.
  • Are there any items I cannot return?
    The following items are considered FINAL SALE and are NOT ELIGIBLE FOR RETURN: -Clearance/ Sale Items (This includes Items purchased during a promotional sale) -Undergarments
  • Can I make changes to my order after it is placed?
    Orders cannot be canceled once they are placed. Our team works extremely quickly to pick and pack your order, which means that once it's submitted, it's already being processed.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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